North New Zealand Hospital

How could NNZ maintain its ethos of a world-class patient experience, do more with less, while continuing to push the boundaries of medical technology and IT?

The Setting:

The New North Zealand Hospital aim to become a world class example of a 'Patient Centric Hospital' that mantains the best standards of healthcare and financial efficiency.

‍The Hospital team was particularly concerned with 3 key areas: ensuring a world class patient experience, developing a strategy for IT-medico, and developing a structure to cooperate with industry.

‍Addressing the Challenge:

‍As a team led by Dr. Atif Ansar, we approached the problem conducting a series of visits to Danish hospitals, interviewing staff across functions, and facilitating a workshop with the Leadership and Innovation teams.


‍NNZ aligned behind a compelling vision titled "Together We Care"

‍A cross-functional department was created to lead on patient experience, liberating capacity from other functions.

A strategy was put in place to improve flexibility and cooperation with established companies and IT-medico startups

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