The New North Zealand Hospital aims to become a world class example of a “Patient Centric Hospital” that maintains the best standards for healthcare and financial efficiency.
The Hospital team was particularly concerned with 3 key areas:
•Ensuring a world class patient experience
•Developing a strategy for IT-medico
•Developing a structure to cooperate with industry
Addressing the Challenge:
The following areas were identified and addressed through targeted co-creation workshop and 4 monthly follow-ups: Identity and Strategy Alignment, Responsive Structure Design, and Community Architecture.
NNZ aligned behind a compelling vision titled “Together we care’”
A cross-functional department was created to lead on patient experience, liberating capacity from other functions.
A strategy was put in place to improve flexibility by cooperating with established companies and IT-Medico start-ups.
A range of recommendations