The New North Zealand Hospital aim to become a world class example of a 'Patient Centric Hospital' that mantains the best standards of healthcare and financial efficiency.
The Hospital team was particularly concerned with 3 key areas: ensuring a world class patient experience, developing a strategy for IT-medico, and developing a structure to cooperate with industry.
Addressing the Challenge:
As a team led by Dr. Atif Ansar, we approached the problem conducting a series of visits to Danish hospitals, interviewing staff across functions, and facilitating a workshop with the Leadership and Innovation teams.
NNZ aligned behind a compelling vision titled "Together We Care"
A cross-functional department was created to lead on patient experience, liberating capacity from other functions.
A strategy was put in place to improve flexibility and cooperation with established companies and IT-medico startups